"went there twice and both occasions employees wasnt too eager to help. its like begging to be helped. first was a lady and second time a white dude. very rude people and seems like they hate their jobs"
"Knowledgeable staff helped me make the right choice"
"Great customer service ! The entire team at this store was friendly & took excellent care of us.."
"Came in to get a helmet on Father's Day and Ricky made sure I was happy with my choices. He was very knowledgeable about the products and gave me great information from his personal experience with different products. I ended up getting Bluetooth for the helmet and he installed it for me while I waited. Installed the new visor and pinlock insert too. I can't say I've ever had a bad experience here. For a small store, they seem to have a lot of onhand inventory as well."
"Always a good experience when I show up "
"I went in as a new rider to buy new gear and a couple other maintenance items not knowing what I was looking for I'm happy to say I got everything I needed with the help of the guy working there."
"Gotta support the only local shop in town. Went for some turn signals, crew was great, got what I needed and got out the door without hassle. Perfect as I had lots to do that day"
"Checked if levers at Fairfield store but had to go online. Sales staff very helpful and will be back to spend birthday gift card. Not big like Sacrament store but very well stocked. Thanks Vic Johnson"
"had to do a battery exchange. I originally purchased the extended warranty, when I exchanged the battery I was asked if I wanted "purchase ANOTHER extended warranty"!!
WHAT!?!?!
The extended warranty SHOULD automatically carry over. If you have extended warranty on your vehicle and take it for "warranty work". you aren't asked if you want to PURCHASE another warranty!!
The Associate ( I believe Javier ) was VERY helpful and understanding, if it wasn't for him, y'all would've received a BAD review.
I truly love your stores and usually have GREAT experiences BUT this one REALLY chapped my backside!"
"While the customer service was excellent, it took almost 10min to find someone to help. The guy who helped us was very helpful and helped me find some good deals. "
"I was planning to purchase some sales stuff by mail because I didn't know they had an actual store. A friend just happen to bring me in one day and I was able to get what I wanted right there. The store was nicely stocked with sales items and the staff was genuinely courteous and helpful."
"Sarah was very helpful to help me find the helmet I was looking for all the way in Washington"
"Needed a new battery for my 250 Yamaha XT. I got great help fast and the staff also explored what charger option would do both Lithium and Regular batteries just because they wanted to know the answer too."
"Nothing but praises for the customer service these guys provide!! From tire changes to helmet purchases the staff puts the customer first!!"
"The staff was very informative and helped me a lot. They were nice and friendly and very aconmidating and I appreciated it greatly "